STANDARD TERMS AND CONDITIONS 

1.orders & Payments

• Orders are confirmed once full payment is received.

• Prices are displayed in USD or LBP at checkout and may change without notice.

2. Shipping & Delivery

• Estimated delivery times are provided at checkout.

• Sur le Cou is not responsible for delays caused by shipping carriers or customs.

3. No Returns Policy

• All sales are final; items cannot be returned after purchase, whether worn or unworn.

• Custom or personalized items are also final sale and cannot be exchanged.

4. Warranty & Care

• Jewelry is made with high-quality stainless steel components for durability.

• Damage caused by misuse, neglect, or exposure to chemicals is not covered.

• Proper care will ensure your jewelry lasts beautifully.

5. Privacy Policy

• Customer information is collected solely to process orders and communicate about purchases.

• We do not share personal information with third parties for marketing purposes.

6. Contact

For questions regarding orders, shipping, or product care, contact us at surlecouco@gmail.com or dm us on our instagram accounto